Order Entry Coordinator

Customer Service Bentonville, Arkansas

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Description

Funko Overview 
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do? 
Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry.  Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.
The Sales Operations team works closely with the Funko Sales team to provide an excellent Customer experience to our Wholesale / Retail customers. The Order Entry Coordinator position is focused on supporting our most important strategic accounts.  This role is responsible for supporting the delivery of key programs, forecast management/execution, and coordination of operational inquiries for the Funko Organization and our customers.
Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way! 
What You’ll Do 
  • Account Support; fielding account specific calls and e-mails and developing relationships with strategic accounts  
  • Enter Blanket Sales orders in our ERP (Navision) accurately and on time 
  • Management of order flow- Sales order release, revision, acknowledgement, etc. based on defined timelines
  • Provide operational support with sales activities and projects for sales support, i.e., item setup and catalog management
  • Support management and execution of the customer forecasts
  • Partnering cross functionally to ensure timely delivery of customer orders 
  • Orderbook support including problem solving supply chain delays, price discrepancies, date management, allocation prioritization and assembly order creation and management, label ordering (Fineline), etc.
  • Partners with team to provide operational updates to the account
  • Provide sales data analysis and weekly reporting 
  • Attend account sales meetings both internally/externally and conference calls where applicable
  • Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team
  • Participate in product/brand knowledge training to learn about new and existing product lines 
What You’ll Bring
  • Customer Service: Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
  • Results Oriented: Proactive, motivated and driven to achieve team and personal goals
  • Problem Solving: Solution oriented with excellent critical thinking and independent problem solving skills
  • Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
  • Communication Skills: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
  • Excellent organizational abilities / prioritization: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
  • Process Management: process orientation to follow (and develop) process
  • Attention to Detail: high attention to detail required; accuracy imperative
  • Change Management: Highly adaptable and open to change in a dynamic and evolving environment
  • Team player: Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
  • Analytical / system skills: Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems
Experience
  • 2-3 years of B2B Customer Service experience (Big Box Retail/Distributor accounts preferred) 
  • Experience in retailer vendor portals and management of EDI transactions
  • Microsoft Navision (ERP)/Zendesk experience (preferred) 
  • Advanced level understanding of MS Office products (import/export of data, Excel: use of charts and graphs, basic formula creation, pivot tables, vlookup, macro creation. Word: track changes, templates, PowerPoint: creation of presentations. SharePoint navigation and functionality) 

Salary Information  

The base salary range for this position in the selected city is $24.23- 30.29 hourly. ​ Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.  

Work Environment  

The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  

This position is located in Bentonville and is required to be onsite 3 times a week. 

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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